Frequently Asked Questions
Everything you need to know about shopping with Joe Store.
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. For orders below this amount, a flat rate of $5.99 applies. Most orders are processed within 24 hours and delivered within 3-5 business days.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have the original tags attached. You can start a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
Joe Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Product Details' section for fit notes.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to our tracking page where you can monitor your package's journey.
Are your materials sustainably sourced?
At Joe Store, we are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainable sourcing by 2026.